All unlocks are submitted to the carrier in accordance with their unlocking policies and are fully legal. We simply make use of our status as a technology recycler to get them done on a priority basis.
We cannot unlock devices which are blocked - i.e. reported as lost or stolen, or which have outstanding bills, for obvious reasons.
Please ensure your handset is not lost or stolen using a service such as checkmend before submitting with us as no refunds will be given in such instances.